Oprah Winfrey stated, “Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.” Empathy has become a primary focus for life in the 21st century.
Don’t Be Afraid of Feelings
Humans are composed of body and spirit. Fact and feelings. The old adage “sticks and stones may break my bones, but words can never hurt me” does not apply anymore. Merriam-Webster’s dictionary defines empathy as the following: “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.”
Recognizing the importance of feelings and acknowledging a person’s emotion(s), especially in times of distress does not lead to pampering them. Nor it is a sign of weakness. Actually, displaying empathy is a sign of strength. Obviously, facts are still important.
Empathy is Here to Stay
While one can never dismiss concrete situations, acknowledging one’s emotions are essential for moving forward. The increased focus on mental health in recent years definitely shows the trend of empathy will stay. Empathy is not a mere passing fad!
According to author Kendra Cherry in her article Importance and Benefits of Empathy, “Empathy leads to helping behavior, which benefits social relationships. We are naturally social creatures. Things that aid in our relationships with other people benefits us as well.” I have discovered that the most difficult customer interactions remain tough in the situations where I failed to demonstrate empathy. Becoming more aware of the importance to acknowledge emotions, without discounting them, I have been better able to develop rapport.
Acknowledgment of emotion with a supporting statement acts as a bridge between yourself and others. People start to develop more trust when you are willing to LISTEN to their unique situations. Phrases such as “That would have hurt my feelings also” or “Tell me what you see as your choices here” are just a couple things to say or write aiming at empathy with a client, coworker, spouse, or neighbor. For a more extensive list of empathetic statements please check out the link in the resources section below.
“In a very real sense we have two minds, one that thinks and one that feels,” writesBe empathetic. Be reasonable. Encourage someone in a tough situation this week!